Practice Information
Appointments
Appointments are scheduled Monday- Friday from 8:00AM to 4:00PM. Please call or text 828-222-0477 or email us at info@sevenspringsvet.com for appointments. We strive to make it to each appointment on time but due to the nature of being a mobile practice, we will provide a time range that we are likely to arrive.
Proudly serving Alexander, Iredell, Caldwell, Catawba, Wilkes, Watauga, Ashe, and Alleghany counties.
Payment Policy
Payment is due at the time services are rendered unless prior arrangements have been made.
For client convenience, we accept cash, check, major credit cards, and Care Credit. Accounts not paid within 30 days of the invoice date are subject to a finance charge of 1.5% per month (18% annual rate) on the outstanding balance.
Maintaining timely payment allows us to continue providing dependable veterinary care to our community. We appreciate your understanding and cooperation.
Fees
Our farm call fees are based on mileage radius from our home office. Emergency fees are a sliding scale and include daytime, after hours, weekend, and holiday rates. Pricing is reviewed and updated annually. If you need more details about pricing, please contact us directly for an estimate.
Emergency Services
We are committed to providing dependable emergency veterinary care to our established clients while maintaining the safety and medical readiness necessary to serve our community long-term. If you are experiencing an emergency, please call our main number for instructions. Calls are monitored after hours.
Emergency Availability
After-hours emergency services are available for established clients with a valid veterinarian-client-patient relationship (VCPR) which is established through annual wellness appointments (not problem appointments or emergencies). All calls are initially assessed by telephone so that we can provide guidance and determine the most appropriate course of action.
Service Area
To ensure safe and timely response, after-hours farm calls are generally limited to patients located within approximately 40 miles of our practice location in Taylorsville. Requests beyond this distance are evaluated based on medical urgency, travel conditions, and doctor availability.
Emergency Prioritization
After-hours services are reserved for urgent, potentially life-threatening conditions such as dystocia, colic, severe illness or injury, or other situations requiring immediate veterinary attention. Non-critical concerns may be scheduled for the next available appointment.
Additional Emergency Resources
When on-site service is not possible due to distance, weather, or availability, the following facilities/hospitals are equipped to provide emergency care for equine and livestock:
University of Tennessee Veterinarian Medical Center
2407 River Dr, Knoxville, TN 37996
Phone: 865-974-8387
Virginia-Maryland College of Veterinary Medicine (Virginia Tech)
245 Duck Pond Drive, Blacksburg, VA 24061
Phone: 540-231-4621
North Carolina State University Veterinary Hospital
1052 William Moore Drive, Raleigh, NC 27607
Phone: 919-513-6630